Case study

Increasing platform-wide content creation at LinkedIn

Developing a comprehensive platform strategy focused on empowering members to become creators by optimizing the user experience. The approach centered on lowering barriers to content creation, boosting user engagement, and simplifying the creative process to make content generation accessible to everyone

2024

About LinkedIn

LinkedIn is a professional social networking platform that functions as much as a digital resume as it does a networking hub, and job marketplace with over 1 billion members.

Its users typically include professionals, job seekers, recruiters, and business leaders who share career updates, industry insights, and professional content creators. LinkedIn's core functionality generally falls into 3 marketplaces: Talent, Products & Services, and Content.

The typical LinkedIn user maintains a professional profile showcasing their work experience, skills, and education, engages with industry-relevant content, and networks with colleagues and potential employers. Many users approach the platform strategically, using it as a springboard for job hunting, business development, or thought leadership.

Project background

Traditionally, most people visit LinkedIn to participate in the Talent Marketplace, where job seekers are connected to jobs, and where talent seekers can find exactly the right person for a role.  

But there is more to the story than simply participating in the talent marketplace via the traditional job search. What our user data showed was that the more that users participated in the content ecosystem, the more successful they were at achieving their goals on the platform overall. If you think about it, it makes some sense; By showing up and creating content, joining in conversations, and growing connections, users are able to amplify their personal branding and messaging to a much larger audience, including hiring managers and talent seekers.

While this connection between creating content and positive platform outcomes is not necessarily a secret, for many, it is not obvious at all. Even when users understand the benefits of making and engaging with content on LinkedIn, users are faced with several  hurdles.  First and foremost is the blank page problem, where users have no idea what to write about. But when the moment strikes and the ideas are flowing, the problem shifts – our own content authoring tools get it the way, forcing users to give up and abandon their task.

The following work is a story in three parts, about my team's strategy to address these challenges, to ultimately make people more successful at their goals on LinkedIn.

Framing the problem

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  • Consider user needs as well as business goals
  • State our intended impact and potential effects
  • List our assumptions
  • Ask what we don't yet know
  • Define our context and constraints
  • There is a disconnect between the form building tools and where the form actually gets built, with UI needed for one task being split between a few locations
  • Builders lack confidence in the visual output of the form they are building
  • Our forms were lacking key abilities to preview and utilize design features to customize their forms, especially important in the marketing vertical
  • A clean contextual canvas editor would not only simplify our interaction model, it would provide space to add future enhancements to the product
  • Allowing for more visual customization will unlock new use cases, especially in the marketing vertical
  • A builder that looks like the final form would help instill confidence in the form creator, and reduce user errors

Defining our vision

We came up with a clear vision that would guide the strategy. Our overall vision for the content creation strategy was to have a seamless, easy, and expected experience for creating content

Articles, long format content, and frustration

LinkedIn's article builder is a tool built to empower professionals to share their insights and expertise with their network and beyond.
The only problem was that the tool was getting in the way of creating content. There was a lot less empowerment and a lot more fighting the system.

When the feature was initially created, it was produced rapidly to get to market. Although it was technically functional (aside from the occasional feature breaking bug) , the Article Builder didn't undergo any further change for years. User quality of life was so poor that it actually deterred new users, and gate kept all but the most persistent content creators.


For the complete story about LinkedIn's Article Builder redesign, contact me.

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Metrics Movers

While we iterated on and worked through design details, we ran usability studies to validate each component of our design work. We looked at everything from how people add new questions, and edit the settings of those questions, to how they build logic and see that represented, to how they configure the visual styling of their forms, and how they send them to recipients and track results.  

During this phase, our goal was two fold: to validate the usability of the feature and also to continually validate the entire concept with more and more users. After each test, we continued to confirm we were on the right track, building a feature that not only was easy to use, but gave users meaningful utility for their forms use cases.

System thinking

The foundation for the content creation strategy was informed by work in the Pages area of LinkedIn. Some of the lessons learned while making tools motivating admins to post informed key choices for the content creation strategy. Check out Pages Admin Dashboard (Coming Jan 2025) to see the how thinking about motivation helped lay the groundwork on the Create team.

Want to learn more?

If you would like to learn more about the details of the project, please contact me and I would be happy to walk through my work and the work of my teams.

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